Frequently Asked Questions
Everything you need to know about working with us
We are a direct manufacturer with 10 years of experience, currently operating a factory of 27,000 square meters (as updated in 2024). (Note: We noticed your FAQ states 25,000 sqm – please confirm so we can align.)
Our production facility spans 27,000 square meters, with a monthly output value of approximately 10 million RMB. (Please confirm if this figure is consistent with the 2,500 sqm mentioned in your FAQ – we can correct accordingly.)
We do not currently have one prepared, but we can arrange for an audit if required by your compliance team.
Yes. We offer full product customization based on your drawings or photos, including logo printing and custom packaging.
The MOQ for regular products is 300 pieces.
Stock samples are dispatched within 3 days. Custom samples are typically ready within 3–7 days. A sample fee of 300 RMB is charged, which is fully refundable upon order confirmation.
We follow a strict multi‑stage quality control process:
Incoming raw material inspection – moisture content and board color verification;
Random in‑process inspections across all production stages;
Final inspection at the packaging workshop before shipment.
For small orders, we accept cash payment. For bulk orders, we require a 50% deposit, with the balance due before shipment.
After deposit and sample confirmation, regular orders typically take about 25 days.
Most products are shrink‑wrapped and then packed into cartons. Some standard items include an inner paper box before outer cartoning. Custom packaging is also available upon request.
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